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I’ve used Sears twice now for annual maintenance- once for my furnace and once for my AC. The first time Josh was my technician and the second time was Tre. Both were friendly and personable and did their job well. They answered questions I had, explained what they were doing and gave insight into the current condition of my HVAC system (as we bought our home within the last year) all without trying to upsell/push anything or scare us into believing we needed a new AC or furnace (which I know other companies do during these tune-up visits). Overall very happy with my experiences and will continue to use Sears Heating and Cooling for annual maintenance and any repairs in the future!
★★★★★
We have been using Sears Heating And Cooling for many years and always been very happy . This was our first time having Joel come to service our units and he was fantastic. He took the time to explain things and did not push us to make unnecessary upgrades or repairs. Highly recommend!
★★★★★
In 2025 we had to replace both AC and furnace - we’d been repairing and refilling AC for years and the time finally came. We had other companies do some of the maintenance before Sears, but have undoubtedly been most pleased with Sears. Their staff (when calling the office) and technicians have all been professional, helpful, nice, and went above what other companies have done. Joel is a technician we’ve seen multiple times now and he always has very useful and practical tips and advice to help maintain the units and make sure they operate at peak capacity. Excellent service from him each time. Installation techs when we replaced the units were also great. A+ Very glad we use SHC and would highly recommend to anyone!
★★★★★
Joe, Cody, and Mo were friendly, thoughtful, and knowledgeable. They worked together as a team efficiently and made decisions about installation that gave us back some space in the basement. They were patient with my questions and went the extra mile by staying a bit later until I could end a work call. Jamie came out to quote. He was fair, honest, and responsive to our desire to balance performance with price. Carly handled all the admin work with ease and professionalism. I don’t think you can really beat a solid, family owned business that treats customers the way Sears does. We’ve found our new go-to for HVAC! Thank you for curating such a great team!
★★★★★
Sebastian W was absolutely amazing. He looked at my disconnect and realized there was A major issue. He suggested having an electrician come and look over the issue. Once that was fixed, Sebastian returned and went over my options of repair or replacement. I feel that Sebastian took care of me and my home with care and respect. I am so appreciative of his help and kindness. He is one of the major reasons I have stuck with Sears Heating and Cooling for 30 years. Jerry S. Is absolutely amazing. He took on my install as A second one in A day. He went above and beyond with all the issues that kept arising. The day was so hot and humid, Jerry and his helper kept plugging away and getting the job done. My appreciation is above what I can write in words! Thank you to the crew that helped with my situation! Reggie C. Serviced my furnace today (2/15/26). He was very polite and promptly completed the servicing. Everything checked out with no problems. Thank you Reggie!
Answers
Questions we hear most
Is Sears Heating and Cooling open 24 hours?
Yes. Sears Heating and Cooling is open 24 hours a day, every day in Columbus, OH, so you can call (614) 475-1800 at any hour.
What areas does Sears Heating and Cooling serve?
Sears Heating and Cooling works throughout Columbus, OH and the surrounding area, from 3981 Cleveland Ave, Columbus, OH 43224.
What services does Sears Heating and Cooling offer?
Contact Us, Furnace Repair, Furnace Replacement, AC Repair, AC Replacement, Fireplace Repairs, Indoor Air Quality, and Heat Pump Repairs & Installation.
How do I contact Sears Heating and Cooling?
Call or text (614) 475-1800, or email paul@searsheatingcooling.com. Someone is available around the clock.
Is Sears Heating and Cooling well reviewed?
Sears Heating and Cooling holds a 4.9-star rating across 2728 Google reviews.
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